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Shipping Policy

Kindly note that all terms and conditions below remain unchanged unless stated otherwise on product page.

Shipping & Delivery

We offer 2 delivery methods:

Physical Gifting

Choose this gifting option for standard delivery by our courier partner (Eg: Lalamove, SendParcel, DHL etc).

You can send it either to yourself or to the gift recipient, but the receiver’s address must be located in Malaysia. Please enter your address under Delivery Details if you wish to receive it directly, or simply enter the address of the gift recipient.

Our gift(s) come wrapped or nicely packaged and are suited for special occasions with your loved ones. Each order is accompanied by 1 printed greeting card with your customised message.

Tracking number and delivery status will be updated via email or WhatsApp once your gift is packaged and sent out from our warehouse. Alternatively, you may track your order here.

The standard delivery lead time is 3 – 7 working days. However, some item that is shipped from overseas or requires customisation such as engraving will have a longer delivery time. If you have an urgent request, kindly reach out to our Customer Service Hotline on WhatsApp here.

Virtual Gifting

Choose this option if you want to send the gift by email or WhatsApp instantly or at any preferred date and time.

An URL link will be sent to the recipient through the app of your choice (Email or WhatsApp). The link will direct the recipient to a landing page with an animated gift box that will reveal the chosen gift and a greeting card with your customised message.

Recipients can then choose to redeem or change to another gift item from our website. The chosen gift will be wrapped or packaged together with 1 printed greeting card with your customised message, and delivered to the recipient by our courier partner.

Learn more about Virtual Gifting here.

Delivery Charges

Delivery charges are calculated upon checkout by total item weight and delivery area (West Malaysia or East Malaysia). Refer to the delivery charges table listed below:


Weight West Malaysia
0.01 – 3.00kg RM‌8.00
3.01 – 5.00kg RM‌15.00
5.01 – 10.00kg RM‌20.00
10.01kg++ Please contact our Customer Service for info


Weight East Malaysia (Sabah & Sarawak)
0.01 – 1.00kg RM‌18.00
1.01 – 1.50kg RM25.00
1.51 – 2.00kg RM‌35.00
2.01kg++ Please contact our Customer Service for info

Some larger items delivered to the above areas may incur an extra delivery charge. If this is the case then a member of our customer services team will contact you to discuss the options available before the item is dispatched to you.

Out Of Stock Products

If a product is out of stock, you will not be able to order the product and it will be marked as “Out Of Stock”.

Non-Delivery Goods

If you did not receive an item, we reserve the right to suggest a wait of 15 working days before we re-dispatch a new one. We also reserve the right to charge for redelivery if the item was not collected or if a redelivery is not arranged between you and the courier partner.


Refund Reason

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