Help Center
Returns
At Giftyspace, we are determinded to go to every length to ensure that you are a happy customer. We therefore offer a 7-day guarantee. This means that if for any reason you are unhappy with your purchase you can return it.
Please note that non-faulty goods must arrive with us in a resalable condition for a refund to be issued.
Please fill up the form below within 7 days from the date you received the product and our customer service will guide you on how to return the non-faulty items and issue you with a completed Returns form. Please sign the form and include it with your return. Failure to do this will delay your return being processed.
All you pay for is the delivery cost of returning the goods. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged during the post. Once the item has been received at our warehouse in a resalable condition, you will receive an email confirming receipt. After receipt of your goods, we shall issue a refund. We aim to issue refunds within 30 working days. The cost of your gift will be refunded as a form of credit in your Gifty Wallet.
If the non-faulty product arrive at our warehouse in a non-resalable condition, we will not be able to offer you a refund. We will call you to arrange to sent the product back to you and to take payment for the subsequent delivery costs, or to arrange pick up at our warehouse.
Please note: Some goods sell directly from the merchants, which is not applicable for this 7-days guarantee return. This will be explained at the product listing page itself or when you contact us to arrange your return.
If the product you have ordered is faulty, you have 15 days in which to return it. Parcels or items damaged in transit must be reported to Giftyspace within 48 hours of delivery. If the deadline for reporting parcels during transit is not met, we regret that we will not be able to issue a refund or replacement goods.
Please contact our Customer Services team on Messenger, WhatsApp or through our form below and they will guide you on how to return the faulty items and issue you with a completed Returns form. Please sign the form and include with your return. Failure to do this will delay your return being processed.
Once the item has been received at our warehouse you will receive an email confirming receipt. After receipt of your goods, we shall either send a replacement or issue a refund as per your preference. We aim to issue refunds within 30 working days. The cost of your gift will be refunded to the choice of payment used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
Please note: Some goods shipped directly from the manufacturers, for example personalised gifts, may follow a slightly different returns procedure. This will be explained when you contact us to arrange your return.
Once the item has been received at our warehouse you will receive an email confirming receipt. After receipt of your goods, we aim to issue refunds within 30 working days. The cost of your gift will be refunded to the choice of payment used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
We regret that we cannot accept returns on the following non-faulty products:
- The product(s) has/have been personalised, made to order or customised in any way.
- The packaging or any of the individual product components, has been unsealed, used or damaged.
- The product(s) is/are perishable.
- The non-faulty product does not arrive at Giftyspace in a resalable condition. In this case, we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
- The product(s) are personal wear such as underwear or toiletries.
- The product(s) are e-ticket to any kind of events and workshops.